Shipping policy
Shipping Policy for ProCad Concepts
Processing Times
At ProCad Concepts, we strive to deliver your orders as quickly as possible. Orders are typically processed and dispatched within 3-21 business days. Please note that custom or made-to-order items may require additional processing time, which will be communicated to you upon placing your order.
Shipping Methods and Carriers
We use reliable shipping carriers, including Australia Post and other reputable courier services, to ensure your items arrive safely. During checkout, you may select your preferred shipping method, and the associated costs will be displayed.
Delivery Times
Estimated delivery times depend on your location:
- Within Australia: 2-7 business days after dispatch
- International: 7-21 business days after dispatch (depending on the destination and customs clearance)
Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing for international orders.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total cost will be displayed at checkout. For orders exceeding a certain value, free shipping may be offered within Australia. Details of promotions or free shipping thresholds will be updated on our website.
Customs and Duties
For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping cost and must be paid upon delivery.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details. This allows you to monitor your shipment’s progress in real time.
Lost or Damaged Items
We take great care in packaging your items to ensure they arrive in perfect condition. However, if your order is lost or arrives damaged, please contact us immediately at [insert contact email]. We will work with you to resolve the issue promptly.
Incorrect Shipping Details
Please ensure your shipping address is accurate when placing your order. ProCad Concepts is not responsible for delays or failed deliveries caused by incorrect or incomplete address information. If an error is identified, contact us as soon as possible at procadconcepts@gmail.com.
Returns and Refunds
For details regarding returns, exchanges, and refunds, please refer to our [Refund Policy].
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please reach out to us at:
- Email: procadconcepts@gmail.com
- Phone: 0400 749 564
Thank you for choosing ProCad Concepts for your custom automotive parts!